Wabtec Services IT team is looking to solve the problem of unlocking growth and productivity for Wabtec aftermarket businesses by supporting the strategy, initiatives, and IT solutions/systems, particularly the CMR (contract margin review) systems that create the foundation for measuring key indicators of contract profitability for a $2B service business.
Requirements
- Minimum 8 years of relevant IT experience
- Minimum 5 years proven experience using project management methodologies to deliver business value and drive significant change across an organization
- Minimum 5 years' experience with running IT operations, PMO processes, and driving continuous improvement
- Strong business analysis, problem solving, and strategy development skills
- Identifies the business and strategic needs, concerns, and desires for the value delivery capabilities of IT products
- Adopts a holistic systems perspective
- Experience with AI / RPA / EDI / Salesforce Agents and other technologies
Responsibilities
- Define and execute IT programs that support strategic goals, managing the day-to-day execution of projects that require both project management and business analyst skills
- Oversee ongoing CMR system operations, managing budgets, processes, and resources to ensure service level agreements are met across system availability, performance, incident management, service requests, change management, and minor enhancements
- Partner and support the operations team responsible for Parts Solution applications to ensure SLA’s are met for system performance, availability, and incidents
- Own and support the identification and implementation of various process improvement technologies that can include AI / RPA / EDI / Salesforce Agents and other technologies to drive productivity within the Freight Services Parts Solution space
- Manage the staff of employees and contingent workers required to perform and execute the above scope
- Create and own the services data strategy while establishing and driving a roadmap to execute initiatives
- Ensure operational stability and compliance with Wabtec policies, including SOX and ISO standards
Other
- Bachelor’s degree from an accredited college or university preferably in computer science or “STEM” majors (Science, Technology, Engineering and Math)
- Minimum 2 years of people leadership experience
- Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
- Ability to work with cross-functional teams to help build effective strategy and processes
- Travel to various Wabtec sites may be required
