BILL is looking to solve the problem of outdated financial processes for businesses by replacing them with innovative tools, enabling smarter decisions and gaining control of operations. They aim to create the future of financial automation to give businesses more time for what matters.
Requirements
- 10 years minimum experience in customer centric web product design, especially in Fintech, AI products, or the ability to tackle complex problem space.
- Extensive experiences to work with XFN partners like PM, Engineers, Data analysis, Research, Content, Marketing, Sales and Customer experience.
- Extensive experience in shipping digital products to a large number of customers, and could articulate the business and customer impact in quant and qual data.
- Strong experience in interaction design, visual design, presentation and communication.
- Curiosity and utilization of AI to improve/augment your design process, and some experience in designing for AI experiences and/or building agentic workflows
- Experience in forming hypotheses, running experiments, synthesizing data and iterating from it.
- Ability to independently lead end-to-end customer research — from defining objectives to synthesizing insights — while partnering with Research Ops to scale learnings across teams.
Responsibilities
- You will be responsible for leading the product vision based on deep customer understanding, participating in forming the product strategy, and creating the end-to-end experience.
- Comfortably engage with customers directly, validating hypotheses through various methods, and iterating designs based on learnings.
- Be a fierce advocate for the best possible customer experience, collaborating with engineers and product managers to quickly deliver value to customers.
- Could confidently walk through the design prototype, design rationale with executives, stakeholders, and customers.
- Work with teams from other pillars to create shared goals and coordinate dependencies and timelines.
- Educate stakeholders on customer needs and co-create components for a clear and smooth experience.
- Serve as a role model and mentor for junior designers by providing feedback, creating design guidelines, and facilitating discussions and workshops to elevate the design craft of the entire team.
Other
- Be a strong communicator, both verbally and in writing.
- Navigate vague problem spaces, form hypotheses, and identify ways to bring clarity to the entire team.
- A passion for elevating design craft, with meticulous attention to detail and a drive to raise the bar for what great design looks like.
- A growth mindset, could learn and adapt from customer and stakeholder feedback.
- BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
