BILL is seeking a Senior Research Lead to drive a deep understanding of their market, customers, and the intersection of the two, to inform product strategy, design decisions, and marketing initiatives.
Requirements
- Proven expertise in designing, executing, and analyzing a wide range of qualitative and quantitative research methodologies
- Strong understanding of B2B payments and the financial back offices of SMBs to Enterprise-level organizations
- Expertise in statistical analysis + modeling
- Experience with international B2B payment systems
- Portfolio of successful research projects delivering impactful insights that directly influenced market strategy, product development, and business growth
Responsibilities
- Design, execute, and analyze market research initiatives
- Utilize qualitative and quantitative methodologies
- Manage external vendors throughout the market research project lifecycle
- Monitor industry trends, emerging technologies, and competitor activities
- Develop and present comprehensive market insights reports
- Conduct desk research of existing internal and external data sources
- Analyze qualitative and quantitative user data to identify patterns, themes, and actionable insights
- Create compelling research artifacts, including user personas, journey maps, empathy maps, and usability reports
Other
- 8+ years of progressive experience
- Bachelor's or Master's degree in a relevant field
- Excellent written and verbal communication skills
- Ability to tailor message to different audiences, build socialization into timelines, and deliver memorable insights and actionable provocations
- Experience working in a fast-paced environment
- Authorization to work in the United States without requiring visa sponsorship now or in the future
