BILL is looking to solve the problem of businesses spending too much time on outdated financial processes by replacing them with innovative tools and creating the future of financial automation. The Research team specifically aims to enable customer-centric decision-making by bringing a deep, holistic understanding of the market and customers to inform product strategy, design, and marketing.
Requirements
- 8+ years of progressive experience, with a strong foundation in market research alongside user experience research.
- Proven expertise in designing, executing, and analyzing a wide range of qualitative and quantitative research methodologies across all phases of research (i.e. foundational, generative, and evaluative).
- Demonstrated ability to synthesize complex data from multiple sources into clear, actionable insights and compelling narratives.
- Strong understanding of financial back offices of SMBs, larger organizations, and accounting firms, including the language, intricacies, workflows, and pain points associated with accounts payable, accounts receivable, spend & expense, procurement and cash flow management .
- Expertise in influencing cross-functional teams to prioritize customer and market needs while simultaneously achieving team and business goals.
- A portfolio of successful research projects delivering impactful insights that directly influenced market strategy, product development, and business growth.
Responsibilities
- Design, execute, and analyze a variety of market research initiatives including sizing, concept testing, feature prioritization, trend analysis, product-market fit, competitive analysis, and needs identification.
- Utilize both qualitative (e.g., in-depth interviews with industry experts, focus groups with target segments) and quantitative (e.g., surveys, statistical analysis of market data) methodologies.
- Manage external vendors throughout the market research project lifecycle, including vendor selection, contract negotiation, and performance monitoring to ensure high-quality deliverables and cost-effectiveness.
- Monitor industry trends, emerging technologies, and competitor activities to proactively identify potential impacts and opportunities.
- Develop and present comprehensive market insights reports to internal stakeholders, including product leadership, marketing, and executive teams.
- Leverages a diverse methodological toolkit to meet business goals, such as ethnographic studies, interviews, surveys, usability testing, diary studies, card sorting, and tree testing, to understand user behaviors, motivations, pain points, and needs throughout the product lifecycle.
- Analyze qualitative and quantitative user data to identify patterns, themes, and actionable insights.
Other
- This individual contributor role is critical in driving a deep, holistic understanding of our market, our customers, and the intersection of the two.
- You will focus on supporting our Software business and be responsible for conducting both market research and product research, translating complex findings into actionable insights that inform product strategy, design decisions, and marketing initiatives.
- Works on problems of diverse scope (from discovery thru post launch) aligned to critical business goals, across products and customer types.
- Independently scopes and plans strategic studies with high complexity and ambiguity.
- Excellent written and verbal communication skills, with ability to tailor your message to different audiences, build socialization into timelines, and deliver memorable insights and actionable provocations.
- Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
