JPMorgan Chase in Chief Data & Analytics Office, on the Data Governance Engineering team is looking for a Senior Lead Software Engineer to lead multiple technical areas and collaborate across technical domains to enable firmwide agenda for Data & Analytics.
Requirements
- Minimum 5 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
- Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub
- Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
- Experience with CMDB, and integration with other external tools
- Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform.
- Knowledge of AI and ML Capabilities
- Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
Responsibilities
- Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components.
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
- Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
- Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support.
- Identify ServiceNow system deficiencies and recommend solutions.
- Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
- Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum.
Other
- Solid team player with a "can do” attitude.
- Extremely organized with strong time-management skills
- Ability to contribute to and lead projects following Agile or Scaled Agile methodologies
- Process and detail oriented, analytical and inquisitive.
- Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
