Citi, a global bank, needs to ensure the security and reliability of its financial products and services by managing and reducing risk through effective information security controls and incident management.
Requirements
5+ years' experience in cybersecurity providing production support around Multifactor Authentication (MFA) and related components
Proficiency in Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support, application upgrades and project lifecycle/ SDLC processes
Experience with MFA systems using Voice, Mobile Soft Tokens and SMS
Experience supporting REST and SOAP API web services calls with Middleware Products like IBM/Apache HTTP Server and Application Servers IBM WASND/Tomcat Servers
Experience with Mobile Biometrics is a big plus
Good knowledge on Mobile development Platforms (IOS, Android) is a plus
Familiarity with IT Service Management (ITSM) processes based on the ITIL framework
Responsibilities
Support business and work with System administrators, developers, and analysts with troubleshooting issues.
Perform change management and incident management utilizing documented procedures through Service Now or similar change management tools
Support service recovery procedures
Participate in Problem Management processes to identify solutions for recurring problems.
Document problem resolutions and publish knowledgebase.
Function as a Subject Matter Expert working with vendor support, System Administrators/Architects on a regular basis to track issues to closure
Support maintenance and migrations on the Authentication Infrastructure
Other
Regular weekend work is required on rotational basis for this role.
Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.
If you are a problem solver who seeks passion in your work, come join us.
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
