Cresta aims to transform customer conversations into a competitive advantage by leveraging AI and human intelligence to extract insights, automate processes, and enhance team efficiency within contact centers.
Requirements
- 5+ years of hands-on experience in NLP, LLMs, or agentic AI workflows in production settings.
- Strong knowledge of ML frameworks and NLP libraries (e.g., PyTorch, TensorFlow, Hugging Face, spaCy, NLTK).
- Experience with text analysis, embeddings, transformer-based architectures, and developing AI-driven, agentic workflows.
Responsibilities
- Build and optimize agentic AI workflows that enable users to dynamically explore and refine insights from conversational data.
- Research and implement cutting-edge NLP and LLM-based approaches to extract meaningful insights from unstructured text data.
- Develop LLM evaluation frameworks to assess accuracy, coherence, and usability of models in production environments.
- Design, develop, and deploy machine learning models for conversation analysis, topic discovery, and structured insight generation.
- Collaborate with UX designers, product managers, and engineers to integrate AI-driven insights into Cresta’s products.
- Optimize ML pipelines to efficiently process conversational data at scale.
Other
- Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field.
- Strong passion for AI-driven innovation, outstanding work ethic, and high self-motivation to drive impactful solutions.
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
