Stryker is looking to provide clinical product support to end users, resolve technical product and service issues, and drive account growth by translating clinical benefits into economic benefits.
Requirements
- Required Certifications: PKA, THA, & TKA
- Proven track record of optimal performance in a technical and clinical role.
- Proven ability in the use of data to anticipate problems during procedures and deliver sound decision-making.
- Proven ability in technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
- Demonstrated ability to independently identify more critical and less critical activities to adjust priorities when appropriate.
- Demonstrated ability to facilitate the development of breakthrough solutions and implement new ideas.
- Demonstrated ability to draw on differences in backgrounds, perspectives and ideas to benefit projects and teams.
Responsibilities
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
- Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Troubleshoot and solve technical issues related to the robot independently.
- Share knowledge of Stryker implants and instrumentation and provide value through mastery of the robot and its different robotic arm applications.
- Serve as established “go-to” for all case coverage types (robotic and manual).
- Handle complex technical and clinical cases and run robot with new sites and surgeons.
Other
- 4-year degree or equivalent required.
- Minimum 3 years of relevant work experience required. 4+ years’ work experience preferred.
- Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact.
- Proven leadership in the face of ambiguity or uncertainty.
- Valid drivers’ license with good driving record required.
