TELUS Digital is seeking a Senior Manager, AI Automation Strategy to lead and coordinate automation assessment engagements, identifying opportunities for RPA and agentic automation, and structuring clear, actionable findings to drive business value.
Requirements
- Familiarity with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism)
- Conceptual understanding of agentic AI technologies (e.g., AI agents, LLM-based automation)
- Experience working with or supporting contact center environments—with an understanding of common workflows, systems, and automation use cases
- Strong analytical and critical thinking skills, with the ability to assess complex business processes and identify high-value automation opportunities
- Demonstrated business acumen and comfort advising stakeholders across technical and non-technical teams
- Experience collaborating across distributed teams and time zones using virtual collaboration tools (e.g., Miro, Slack, Jira, Confluence)
- Process improvement mindset with the ability to synthesize findings into clear, actionable recommendations
Responsibilities
- Lead Assessments: Manage the full lifecycle of automation assessments, including intake, scoping, triage, and the development of tailored solution recommendations.
- Business Process Mapping: Facilitate discovery sessions to document and analyze current-state business processes, identifying inefficiencies, manual pain points, and areas with high automation potential.
- Opportunity Identification: Evaluate workflows to surface high-impact opportunities for RPA and agentic automation, aligned to business goals and operational constraints.
- Project Setup & Tracking: Establish and maintain project plans for each assessment, ensuring clear scope, timelines, deliverables, and progress tracking.
- Delivery Coordination: Liaise with delivery teams to support assessment handoff, kickoff planning, and initial tracking—ensuring continuity from strategy to execution.
- Stakeholder Management: Serve as the primary point of contact for internal and client stakeholders, facilitating alignment, surfacing risks, and enabling timely decisions.
- Workload Prioritization: Manage incoming requests and support triage to prioritize opportunities based on business impact, feasibility, and team capacity.
Other
- 5+ years of experience in project management, consulting, or delivery roles, ideally within a technology, operations, or service environment
- Strong project management capabilities, including developing project plans, tracking milestones, managing risks, and coordinating across multiple stakeholders and workstreams
- Proven ability to manage multiple assessments or initiatives simultaneously with a structured, detail-oriented, and proactive approach
- Strong verbal and written communication skills, including experience engaging stakeholders and presenting to cross-functional or executive audiences
- Bachelor's degree or equivalent experience
