Navy Federal Credit Union's enterprise strategy for all aspects of AI including Generative AI, Agentic AI, data science, advanced analytics, and applied artificial intelligence (AI). This key role leads the AI Center for Enablement, driving innovation, operational excellence, and the development of scalable AI capabilities. The Senior Manager plays a pivotal role in fostering a culture of AI-as-a-service, enabling business units to harness AI technologies effectively and realize measurable value from AI investments.
Requirements
- Strong technical skills in AI technologies, including experience with Azure and OpenAI familiarity with building and operationalizing AI platforms equipped with Model Garden and Control Plane, and Agentic AI.
- Experience implementing Agentic AI integration capabilities include A2A and MCP.
- Experience in designing and implementing security frameworks for Agentic and Generative AI capabilities including Identity and Access Management for autonomous AI agents.
- Extensive experience with system architecture in a service-oriented and enterprise service business environment, focusing on designing and implementing scalable, reliable, and efficient systems.
- Extensive experience in building a Knowledge Base for AI, cloud migration and engineering cloud centric environments.
- Experience supporting AI Operations, observability and incident management.
- Extensive experience with Agile practices including Scrum, Azure DevOps, Git and CI/CD.
Responsibilities
- Lead delivery of AI Foundational Technology Platforms, AI Product Engineering, and AI Operations services.
- Collaborate with Enterprise Architecture, Cloud Native Engineering, and Microsoft support to build and operationalize AI Anchor Platform as a Service, comprising Model Garden and Control Plane by leveraging Azure and OpenAI technologies.
- Manage AI Engineering and Operations teams, fostering continuous upskilling to enable the design, deployment, and scaling of Generative-AI solutions that boost efficiency and spur innovation.
- Oversee AI standards, best practices, and establish guardrails to ensure secure, ethical, and responsible AI principles are integral to the solutions.
- Coordinate the implementation of AI Operational Governance controls by collaborating with the AI Strategy team, AI Working Group, Model Risk Management, and Cyber Security teams to ensure secure AI practices, enhance explainability, and maintain comprehensive audit tracking.
- Support machine-ready Knowledge Management Engineering efforts and drive AI accuracy by implementing measurable data quality metrics and establishing advanced domain adaptation techniques like advanced RAG to meet business needs.
- Drive and enable AI products, including Developer Productivity Tools, across the organization with a high degree of adoption and capture metrics to measure their impact.
Other
- Lead Enterprise AI Center for Enablement and ensure its services and deliverables align with NFCU’s overall strategic goals and Agentic Transformation program objectives.
- Partner with senior EDIM, technology product, and engineering leaders to shape and contribute to the strategic goals and direction needed to continuously evolve NFCU's AI Center For Enablement capabilities.
- Lead/Conduct technology strategy and roadmap development efforts to drive business unit Data and AI modernization efforts.
- Manage and coach the AI Engineering and AI Operations teams, fostering a collaborative and high-performance work environment to drive continuous improvement.
- Build and maintain strategic partnerships with technology vendors and professional services firms specializing in advanced analytics, generative AI, and natural language processing (NLP) to drive NFCU value outcomes.
