NVIDIA is seeking a Senior Manager to lead their System Software SWAT Team within CSP Engagements, focusing on data center platforms such as GB200/GB300 and next-generation systems. This team acts as a rapid-response hub for hyperscaler customers, addressing complex system software issues and ensuring product quality at hyperscale.
Requirements
- Deep technical expertise in Linux kernel, device drivers, ARM (aarch64) & x86, OpenBMC/SBIOS, out-of-band/in-band management, DMTF protocols (Redfish, PLDM, MCTP, SPDM), and networking (TCP/IP, Ethernet, InfiniBand).
- Experience building and operating customer-like labs, automation, and telemetry frameworks.
- Familiarity with GPU computing (CUDA), large-scale AI/HPC workloads, NVLink, Grace, and cluster-level deployment/management.
- Knowledge of CXL/memory fabric fundamentals and contributions to industry standards (OCP, DMTF).
- 12+ overall years of proven experience in system software (firmware, Linux kernel, drivers, networking, virtualization), with at least 5 years in data center or HPC software environments.
- Minimum 3+ years of direct experience working with hyperscalers in production environments.
- 6+ yrs of experience in management.
Responsibilities
- Lead a cross-functional SWAT team focused on rapid triage, debugging, and resolution of complex system software issues for hyperscaler customers.
- Drive technical incident response, war-room operations, and escalation management across firmware, Linux kernel, drivers, networking, virtualization, and observability layers.
- Build and mentor a high-performing team of senior engineers; set operational standards for incident response, on-call rotations, and continuous improvement.
- Serve as a primary technical and operational focal point for hyperscaler customers, managing expectations, communications, and participant relationships.
- Collaborate with CSP technical leads, TPMs, and internal engineering teams to deliver customer-validated solutions and influence product quality and release criteria.
- Operate customer-like labs to reproduce issues, validate fixes, and ensure robust telemetry and observability.
- Provide executive-level status updates, risk assessments, and recommendations for critical customer issues.
Other
- Proven leadership in managing customer escalations, technical incident response, and cross-functional teams.
- Strong customer management and team member engagement skills; ability to communicate complex technical issues to executive and engineering audiences.
- Demonstrated success in reducing time-to-mitigation, improving release predictability, and driving continuous improvement in technical operations.
- Bachelor's degree or equivalent experience.
- If you're creative and autonomous, we want to hear from you!
