Capital One Software is looking for a Senior Manager, Customer Trust & Field Security Specialist to act as the security expert for their sales and business development efforts, bridging their technical security posture with the questions of prospective customers. This role is pivotal in establishing and strengthening customer confidence in their cybersecurity, privacy, and compliance programs, influencing product direction and sales strategy to solve real-world security challenges.
Requirements
- At least 7 years of progressive experience in a cybersecurity or information security role, with a strong understanding of security frameworks and best practices, and a focus on horizontal expertise across various domains.
- Deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks.
- Familiarity with common cybersecurity concepts, including access control, encryption, network security, and incident response.
- 8+ years experience in developing and implementing scalable Customer Trust programs.
- 3+ years experience with Third Party Risk Management programs.
- Professional certifications such as CISSP, CISM, CIPP/E, or CompTIA Security+.
- Experience with cloud services and cloud technologies (e.g., AWS, Microsoft Azure, GCP), cybersecurity technologies, data cloud platforms (e.g., Snowflake, Databricks).
Responsibilities
- Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & business needs.
- Serve as the internal subject matter expert on security for the GTM team, supporting sales and account managers in client-facing discussions and presentations.
- Analyze and respond to cybersecurity sections of RFIs (Requests for Information) and RFPs (Requests for Proposal), providing detailed and precise information about our security controls, policies, and procedures.
- Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation.
- Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies.
- Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture.
- Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap.
Other
- At least 4 years in customer-facing roles, acting as a trusted advisor to senior security and IT leaders.
- Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and professional responses for both technical and non-technical audiences.
- Meticulous and organized, with a proven ability to manage multiple projects and deadlines simultaneously and great attention to detail.
- Ability to influence and collaborate effectively with cross-functional teams.
- Strong business acumen and the ability to translate complex technical concepts into business value.
