Iridium is looking to enhance its new cloud telecom architecture and service sub-systems by hiring a Senior Manager of Network Dev-Ops Engineering to support, maintain, and improve these systems.
Requirements
- 3-5 years’ experience with AWS Cloud-based 4G Core (preferably Mavener 4G Core) and RAN operations/administration
- Experience with any of the following technologies: Mavenir 4G Core, Gatehouse iNodeB systems, Kubernetes, AWS Cloud, infrastructure as code (laC) (e.g., Terraform, Ansible), familiarity with monitoring and logging tools (e.g. ELK Stack)
- Proven experience in a DevOps leadership or management role, ideally in a telecom or networking environment
Responsibilities
- play a key role in the design, testing, deployment and second level support of Iridiums’ newest and most innovative systems and applications.
- Actively engage in new product designs or product modifications, review documentation and provide feedback to ensure deliverables meet operational requirements
- Oversee the introduction of new products and/or new networks elements in terms of documentation, operation training material, deployment requirements, and planning in partnership with responsible stakeholders and vendors
- Work closely with the Operations team to readily identify and resolve operations issues, improve maintenance procedures, improve troubleshooting processes , and add automated recovery methods where possible
- Be responsible for managing operational issues, from detection to resolution to deployment, in coordination with responsible stakeholders and vendors
- Participate in the administration and maintenance of the remote monitoring and management system, including updating agent scripts, responding to alerts, and performing periodic system performance assurance reviews
- Serve as an escalation point for supporting, investigating, and resolving tier 2 customer tickets
Other
- Foster and develop a highly effective team of Dev-Ops Engineers, where accountability and clear communication is demonstrated daily
- Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and managing conflict when necessary
- Collaborate with project managers, project subject matter experts, project business developers, and others, as necessary
- Communicate with customers as required; especially as it relates to incident progress and providing notifications of impending changes and/or agreed outages, etc.
- Be on call for after-hours calls in case of major network wide issues and/or to manage issue resolution steps
