American Express Cloud Engineering provides a comprehensive platform that enables business critical applications to have faster Time-to-Market. The platform offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. Amex Cloud Platform enables Application developers to write modern scalable cloud native applications. As a Senior Manager, Infra Engineering you will be part of the Cloud Engineering Team that builds core CI/CD and Observability capabilities to enable Application teams to build modern applications.
Requirements
- Hands-on experience CI/CD and/or Observability and building complex infrastructure.
- Strong background in Linux systems engineering, web technologies (HTTP, SSL, routers, load-balancing), and infrastructure platforms (IaaS, PaaS).
- Must have experience of Kubernetes, Openshift, infra as code frameworks, API Gateways, CNCF technologies, CI/CD tools, Cloud Native application architectures, and any public cloud services like AWS, GCP, Azure
- Strong troubleshooting, performance optimization, and service-restoration skills.
- Able to interpret technical/business objectives and articulate clear, scalable solutions.
- Familiarity with Agile and ITIL frameworks, comfortable operating in fast-paced or startup-style environments.
Responsibilities
- Lead engineering for the CI/CD teams, focusing on high availability, scalability, and reliability
- Manage and implement ITIL / ITSM processes
- Partner with Product, Ops, and architecture stakeholders to align on roadmap execution, prioritize initiatives, and deliver on OKRs/Tech KPIs.
- Drive resolution of technical issues, oversee risk mitigation, and escalate as needed to maintain service continuity.
- Optimize infrastructure platform health using diagnostics, monitoring tools, and automation strategies.
- Manage, lead and mentor a team of engineers—co-located or remote—providing performance feedback, professional development, and career coaching
Other
- 10+ years of industry experience, including 4–5 years in relevant infrastructure/cloud roles.
- Excellent interpersonal skills, with customer-centric communication—especially during outages or escalations
- Team leadership and development
- Strategic planning and cross-functional collaboration
- Performance and SLA oversight
- Stakeholder engagement and influencing technical direction
