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Senior Manager - Observability & Operations Data Platform

ServiceNow

$187,600 - $328,300
Sep 26, 2025
Santa Clara, CA, USA
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The Observability and Operations Data Platform group at the company is seeking a Sr. Manager to lead and grow a high-performing team focused on real-time analytics, anomaly detection, observability, and data insights

Requirements

  • Strong technical skills in streaming engines and multiple database types (time-series, key-value, and RDBMS); Java expertise required, Python experience a plus
  • Hands-on experience with AI productivity tools (e.g., Windsurf, Cursor, GitHub Copilot, ChatGPT) to improve efficiency and productivity
  • Experience integrating AI into workflows, decision-making, or problem-solving—this may include AI-powered tools, workflow automation, analyzing AI-driven insights, or evaluating AI’s impact on the business or industry
  • Proficiency in writing efficient, object-oriented, modular, and high-quality software, with knowledge of unit testing, profiling, and performance tuning
  • Experience in the design and implementation of large, scalable environments; familiarity with Kubernetes-based applications is a plus

Responsibilities

  • Leading and growing a high-performing team focused on real-time analytics, anomaly detection, observability, and data insights
  • Defining and owning the team’s AI strategy, ensuring the integration of AI across observability and operational workflows
  • Fostering a culture of AI-first development, enabling engineers to leverage AI-driven tools and practices in day-to-day work
  • Working in an Agile, collaborative environment with forward-thinking developers and quality engineers to deliver reliable, high-quality software
  • Partnering with Product, SRE, and AI/ML teams to align roadmaps and deliver innovative solutions
  • Mentoring and developing engineers and managers, with a strong focus on AI adoption, best practices, and continuous improvement

Other

  • 10+ years of related experience with a bachelor’s degree; 8+ years with a master’s degree; or equivalent experience with technologies in Observability, Data Lake, and Big Data domains
  • 6+ years of team management experience, including proficiency in providing feedback and driving strategies, policies, and plans
  • 2+ years of proven experience leading AI-driven teams and shaping AI adoption strategies
  • Ability to thrive in a fast-paced environment with dynamic or ambiguous requirements, while maintaining focus on delivering high-quality outcomes
  • Outstanding interpersonal and communication skills, both written and verbal