Splunk is looking to improve the operational experience for its engineering and cloud customers by designing and implementing processes, tools, and systems that enhance observability and reliability.
Requirements
- Deep knowledge and ability to use observability tooling.
- Experience tuning alerts and understanding best practices related to alerting.
- Background in maintaining 24x7 production systems for customers.
- Experience supporting customers in a SaaS environment.
- Participated in crafting and delivering software as a service and working with cloud infrastructure services such as AWS EC2, S3, Kubernetes, etc. is desirable but not required.
- Implemented multiple types of observability (logs, metrics, events, telemetry) for large-scale software deployments.
Responsibilities
- Orchestrate the creation of innovative approaches for expanding our operations center and empower automation and data-driven insights.
- Collaborate closely with customer support and engineering teams to understand their needs and challenges with our products.
- Partner with sister teams across the company to create a cohesive story of how a product change gets into our customer's hands.
- Design and implement processes, tools, and systems that improve the operational experience overall for Splunk engineering and cloud customers.
- Lead creating the process of producing insights from NOC alert data and turning that into feedback to engineering teams about what is breaking, the impact of those breakages, and influence where the business should invest in improving reliability.
Other
- Extensive background (12+ years) in engineering with at least 5 in management focusing on service observability for enterprise software.
- Excellent communication skills and a history of collaborating effectively with cross-functional teams.
- Experience working with multiple cloud providers (like AWS, GCP, and Azure).
- Base Pay Range: $162,560.00 - 279,400.00 per year depending on location.
- In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
- Benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more!
