Tricon Residential is looking to enhance the digital experience of its residents through its mobile application and web portal.
Requirements
- Expertise in product discovery, including customer interviews, opportunity identification, and usability testing
- Proficient in using product analytics tools such as FullStory, Amplitude, or Mixpanel
- Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems
- Comfortable defining MVPs, writing detailed requirements, and managing end-to-end product delivery
- Strong understanding of mobile and responsive web UX patterns, user flows, and design collaboration
- Experience in Agile product development environments and tooling (e.g., Jira, Confluence, Figma)
- Strong technical acumen and business intuition to guide tradeoffs and prioritize ruthlessly
Responsibilities
- Own the product vision, roadmap, and strategy for both the resident mobile app and web portal
- Conduct structured discovery with residents to identify pain points and new opportunities
- Instrument and maintain behavioral tracking via tools like FullStory, Amplitude, and Mixpanel
- Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty
- Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate
- Partner with design and engineering to deliver high-quality solutions through modern Agile practices
- Manage cross-functional product development workflows for mobile and web
Other
- BA/BS degree or equivalent combination of certifications and relevant experience
- 5+ years of product management experience, with 3+ years owning customer-facing mobile and/or web applications in a product-led company
- Clear and effective communicator who can influence without authority and bring stakeholders along
- Deep curiosity about customer needs, and a passion for building products that improve people’s lives at home
- Highly organized, adaptable, and motivated to lead with both vision and execution
- Frequently required to sit, talk, and hear; occasionally required to lift, carry, and move up to 10 pounds
