ServiceNow is looking for a Senior UX Manager to lead a team of UX Designers focused on employee-facing products and platforms. The goal is to improve how ServiceNow employees work and influence the products brought to customers by integrating AI, enterprise workflows, and human-centered design.
Requirements
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience leading user experience design teams in a software-first setting (start-up, agency or enterprise).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 4+ years of experience managing people and/or leading design teams.
- 9+ years of experience in Product Design and/or Interaction Design field.
- Excellent teamwork, communication, and technical problem-solving skills to contribute to a multi-functional and multi-disciplined team.
- An inspiring portfolio demonstrating the ability to lead teams and distill complex problems into elegant, holistic solutions based on human-centered design and research data.
Responsibilities
- Drive adoption of forward-looking AI patterns and design standards, ensuring they are engaging, consistent, and responsibly integrated into workflows.
- Guide your team to anticipate emerging opportunities in AI and translate them into practical, business-ready solutions.
- Partner with platform and design system teams to build reusable components and frameworks that scale across ServiceNow experiences.
- Oversee design execution from discovery through delivery, keeping experiences scalable, intuitive, and aligned with the Now Platform.
- Champion consistent design patterns while fostering innovation in new product areas and workflows.
- Implement and refine processes for tracking design work, capacity, and priorities, ensuring transparency and enabling proactive workload management.
- Contribute to and reinforce the DTXD engagement model, clarifying how design integrates with strategy, research, and development workflows.
Other
- Manage, coach, and inspire a team of UX Designers, fostering growth in craft, collaboration, and strategic thinking.
- Provide regular feedback, career guidance, and development opportunities aligned with individual goals and team priorities.
- Ensure design work delivers measurable user value and business impact, not just visual polish (but that too).
- Partner closely with Technical and Business Product and Engineering teams to align on priorities, shape roadmaps, and ensure impactful, scalable delivery.
- Help lead team-wide connection, training, and up-skilling initiatives to strengthen shared identity and pride in our design contributions.
