ServiceNow is seeking a Senior Manager of Product Management to lead the strategy, design, and delivery of digital products that empower global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of experience in product management, with a strong track record in B2B SaaS or enterprise software.
- Deep expertise in human-centered design, product discovery, and iterative development.
- Strong business analysis skills and the ability to translate complex needs into clear, actionable product requirements.
- Proven ability to analyze data, derive insights, and drive decisions based on metrics and user behavior.
- Experience working with GTM technologies such as CRM (Salesforce, Microsoft Dynamics), CPQ, CLM, EMS, and Martech platforms (Adobe AEP, CDP, Marketo, AJO)
- Familiarity with the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
Responsibilities
- Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
- Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences.
- Own product KPIs, adoption metrics, and business outcomes—using data to inform decisions and continuously improve.
- Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions.
- Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals.
- Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value.
- Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation.
Other
- 10+ years of experience in product management
- Excellent communication and stakeholder management skills.
- A CEO mindset—ownership, accountability, and a relentless focus on outcomes.
- Passion for delivering amazing user experiences and driving long-term customer success.
- Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics
