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Charles Schwab Logo

Senior Manager - Reliability Engineering and Operations

Charles Schwab

Salary not specified
Sep 25, 2025
Austin, TX, USA
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Schwab is looking to improve the availability, performance, reliability, and telemetry of its Trading Platform by implementing SRE best practices and modernizing tooling.

Requirements

  • 10+ years of software development and site reliability engineering experience supporting production applications in any public cloud environment, PCF and IaaS.
  • 7+ years in DevOps engineering leadership focusing on complementing production operations with automation and tooling initiatives.
  • 5+ years of experience defining, driving and implementing operational best practices (SLOs, SLIs, Error Budgets, Monitoring errors, capacity planning, blameless postmortems and toil management).
  • 5+ years of experience with CI/CD tools, logging, observability and telemetry solutions (Bitbucket, Bamboo, Github, Jenkins, Datadog, Splunk, Prometheus, Grafana etc.)
  • Proficient in programming languages to automate repeatable processes and building IaaC solutions (Python, CloudFormation, Terraform)
  • Knowledge of NoSQL databases (Aerospike, MongoDB preferred)
  • Knowledge of IBM MQ, RabbitMQ and Kafka

Responsibilities

  • Identifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetry across Trading Platform
  • Leading the design, architecture and implementation of availability and resiliency roadmap that delivers on modernized tooling and metrics.
  • Working closely with development team to define a sustainable operating model for Trading applications focusing on platform scale, availability, fault tolerance and performance.
  • Leading the automation and IaaC practices to ensure teams are following patterns to ensure repeatability, consistency and portability.
  • Identifying toil and technical debt, develop a comprehensive plan and lead the team through the process of execution.
  • Driving a shift-left mindset and influence architectural decisions to ensure resiliency and scale at the outset of software development process.
  • Being a hands-on technical leader who will lead the team from the front and be able to inspire thought leadership in the team.

Other

  • In-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
  • 7+ years of people leadership, supporting highly technical individuals including performance management, talent development, driving efficiencies and talent engagement.
  • Leading the team with data driven mindset focusing on addressing key performance metrics such as MTTD, MTTR, Availability in close collaboration with Trading development and IT Operations teams.