The business problem is to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably, by enhancing user experience, driving issue resolution, and aligning service strategies with business goals in Diagnostics Service Laboratory Solutions (DX CS-LS) for field and lab operations at Siemens Healthineers.
Requirements
- Strong understanding of diagnostic workflows, customer operations, and field service environments.
- Experience in regulated environments (e.g., FDA, ISO) and compliance with medical device software standards.
- Demonstrated success in driving process improvements, resolving escalations, and managing customer-focused initiatives.
- Strong problem-solving and analytical skills with a customer-first mindset.
- Direct experience in the in-vitro diagnostics industry.
- Familiarity with clinical laboratory operations and user interface serviceability.
- Experience with digital tool adoption and cross-functional collaboration
Responsibilities
- Define strategy and priorities for enhancing the customer and field user experience.
- Champion improvements in workflows that enhance the overall customer and operator experience.
- Drive field feedback collection and feature prioritization to ensure intuitive and effective software design.
- Lead initiatives that enhance diagnostic workflows and support evolving customer needs.
- Oversee the team’s role in supporting field escalations, working closely with Service and R&D teams to ensure rapid resolution.
- Develop and implement strategies to reduce installation and configuration complexity and associated costs.
- Collaborate with cross-functional teams including R&D, Marketing, Service, and Field Operations to align goals and deliver value to customers.
Other
- Demonstrated ability to lead and manage people.
- Strong communication (written, oral, and listening) skills.
- Willing to travel 10%
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- Typically, 5+ years of successful experience in related field and successful demonstration of responsibilities as presented above.
