PagerDuty is seeking a Senior Engineering Manager to lead one of their customer-focused and high-performing teams within their incident management group. This role is crucial for owning critical services within the PagerDuty product and delivering innovative product features through continuous interaction, aiming to have a major impact on incident management.
Requirements
- 8+ years of overall experience in Engineering
- 3+ years of Engineering Management in a SAAS organization
- Proven experience building user-facing web applications or similar
- Ability to work on large scale systems and/or data pipelines and has knowledge of the pitfalls that can come with under/over engineering
- Able to code, if needed, and provide informed opinions on the quality of code
- You have an opinion on what good engineering looks like
Responsibilities
- owning critical services within the PagerDuty product
- delivering innovative product features through continuous interaction
- Work with Engineering, Product, and UX stakeholders to facilitate project delivery.
- Interact with internal engineering teams to resolve dependencies.
- Work with the rest of engineering leadership at PagerDuty on cross-team initiatives, both cultural and technical.
- Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise.
- Able to code, if needed, and provide informed opinions on the quality of code
Other
- Partner closely with Product Management to create a vision and roadmap for the team.
- Make pragmatic trade-off decisions on resourcing and priority.
- Partner with leaders across multiple geographies to help build the PagerDuty “brand” in the local market in order to attract the best talent for PagerDuty.
- Learn PagerDuty’s culture and values and be a strong proponent for them.
- Possess a sense of urgency towards action, customer-first philosophy and ability to think and act strategically
- Understand the balance between planning out work and just getting things done
- Demonstrated ability to hire and develop engineers with varying levels of experience to help them reach their full potential
- Excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team instead of prescribing solutions
- Deep understanding of Agile principles and effective application
- You have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions
- This role is expected to come into our San Francisco office 2 times per week
- PagerDuty operates a hybrid work model
