Global supply chains still rely on slow, manual processes—email, spreadsheets, and fragmented data, creating an inefficiency that affects the $13T of goods shipped annually, and Salesforce is looking to solve this problem with its AI-powered platform for designing, automating, and running end-to-end business processes.
Requirements
- A deep background in software architecture and distributed systems
- Proven experience scaling AI/ML products
- Understanding of the nuances of the LLM lifecycle, from prompt orchestration (LangChain/LangGraph) to production serving (vLLM/SGLang)
- Experience with AI/ML strategy
- Ability to lead deep-dive architectural reviews for AI-driven backends
- Familiarity with Salesforce ecosystem, Data Cloud, or Agentforce capabilities is a plus
- Experience with organizing chaos and leading multiple complex workstreams simultaneously
Responsibilities
- Hire, coach, and inspire a world-class team of AI and distributed systems engineers
- Define and drive the multi-year technical roadmap for your area, ensuring your team’s innovation aligns with the broader Agentforce mission while setting clear, measurable goals for engineering success
- Establish the standards for 'production-grade AI'
- Define the processes for deployment, reliability, and safety guardrails that allow our agents to operate in mission-critical environments
- Act as the primary technical bridge between Product Management, Design, and Salesforce Executive Leadership to drive feature delivery and business impact
- Lead deep-dive architectural reviews for AI-driven backends
- Unblock team members, quickly prototype solutions to determine technical direction, and proactively do chores that reinforce a 'see something fix it!' team culture
Other
- 8+ years of professional engineering experience with 5+ years of direct people management
- B.S./M.S. in Computer Science, Engineering, or a related field
- Exceptional ability to communicate complex technical roadmaps to non-technical executive stakeholders and customers
- Ability to balance 'startup speed' with 'enterprise stability'
- Understanding of company benefits and resources to support employees in finding balance and being their best
