Upstart is looking to build the next generation of intelligent Auto Servicing and Recovery at Upstart to expand their auto loan portfolio, investing in a scalable, event-driven platform that prioritizes automation, regulatory compliance, and a personalized borrower experience. The goal is to reduce risk, improve performance, and modernize how Upstart engages with borrowers in need of support.
Requirements
- Deep technical background with experience in workflow automation, data integrations, and event-driven architecture.
- Proven success building scalable platforms or products in regulated fintech or financial services environments.
- Experience building or managing collections, recoveries, or servicing systems within auto lending or financial services.
- Familiarity with third-party vendor integrations and external platform partnerships in a regulated environment.
- Exposure to analytical tools and reporting frameworks to drive optimization and workflow insights.
Responsibilities
- Lead the buildout of our Auto Servicing platform from the ground up, driving architectural decisions and platform direction.
- Define and execute a long-term roadmap to reduce manual operations processes by 90+% through automation.
- Improve auto loan performance by increasing recovery dollars and decreasing default rates.
- Champion platform reliability, data accuracy, and auditability to meet regulatory and internal compliance needs.
- Collaborate cross-functionally with Operations, Legal, and Product to ensure platform success and strategic alignment.
- Guide the team through near-term workflow automation projects and longer-term strategic initiatives.
- Represent Auto Servicing in broader organizational conversations around servicing strategy and borrower experience.
Other
- 4–7 years of experience managing engineering teams in servicing, recoveries, or complex operational domains.
- Strong collaboration skills, especially working with Legal, Compliance, and Ops stakeholders.
- Track record of improving operational efficiency and system reliability at scale.
- A thoughtful and empathetic approach to borrower communication and engagement in servicing workflows.
- Passion for building high-performance teams and coaching engineers through ambiguity and scale.
- This role is available in the following locations: Remote
- The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites.
