ServiceNow is seeking a Senior Manager of Software Engineering to lead a team of engineers within our Digital Technology Go-To-Market (GTM) organization. This role is focused on delivering scalable, intelligent platforms that enable our Marketing and Sales teams to drive customer engagement, sales productivity, and business growth.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of experience in software engineering, with 2+ years in people leadership roles.
- Strong technical background in cloud-native development (AWS, Azure, GCP).
- Experience with API-first and microservices architecture, integration patterns, and distributed systems.
- Familiarity with CI/CD pipelines, DevOps tooling, and agile methodologies.
- Experience with AI/ML platforms and embedding intelligence into GTM workflows.
- Familiarity with CRM and Martech ecosystems.
Responsibilities
- Lead the development and delivery of GTM technology capabilities, including marketing automation, sales enablement, and customer lifecycle platforms.
- Collaborate with Product Managers, Architects, and Business stakeholders to translate strategic goals into technical execution.
- Design and implement scalable, secure, and resilient systems using microservices, APIs, and public cloud infrastructure.
- Embed AI-first principles into engineering solutions to drive automation, personalization, and predictive insights.
- Support integration across CRM, CPQ, CLM, EMS, and Martech ecosystems.
- Champion CI/CD, DevOps, and agile practices to accelerate delivery and improve quality.
- Mentor and grow a team of engineers, fostering a culture of inclusion, innovation, and continuous learning.
Other
- Proven ability to collaborate cross-functionally and deliver results in a matrixed environment.
- Strong communication and stakeholder engagement skills.
- Passion for mentoring and developing engineering talent.
- Strong results orientation and a mindset for challenging the status quo.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
