Upstart's Servicing Payments and Borrowers Experience team needs to deliver a seamless and reliable payment experience for borrowers, a critical part of Upstart's financial ecosystem. As the platform scales, there's a need for leaders who can drive architectural clarity, foster high-performing teams, and build systems that balance speed, reliability, and compliance.
Requirements
- Deep technical expertise in distributed systems, APIs, and systems design.
- Experience integrating with external payment networks and building highly reliable payment systems.
- Familiarity with data consistency models, reconciliation workflows, and transaction observability.
- Systems thinker with a bias for action—capable of moving quickly while maintaining compliance and quality.
- Proven ability to lead platform migration or modernization efforts while minimizing risk.
Responsibilities
- Define and execute the long-term technical strategy for borrower payments and servicing infrastructure.
- Lead multi-quarter, cross-functional initiatives that improve borrower outcomes and payment success rates.
- Build and scale engineering teams with a strong culture of ownership, execution, and operational excellence.
- Deliver platform improvements that enhance reliability, reduce latency, and increase payment success.
- Connect engineering work directly to business and borrower outcomes, enabling measurable improvements in financial performance.
- Create processes and systems that scale with growing borrower volume, product complexity, and compliance requirements.
- Establish clear technical and delivery visibility across squads, ensuring high confidence in roadmap execution.
Other
- 10–15 years of software engineering experience, with 4–7 years in engineering management roles.
- Proven experience leading teams in regulated domains such as fintech, payments, or lending.
- Demonstrated ability to define and deliver complex technical strategies that align with business goals.
- Strong track record of building high-performing teams and mentoring engineering leaders.
- Excellent communication and cross-functional collaboration skills.
- Experience working in consumer-facing domains with a strong empathy for user experience.
- Remote - Anticipated Base Salary Range$180,600—$250,000 USD
