Royal Caribbean Group is looking to grow photo revenue operations and positive guest satisfaction results by managing and leading the shoreside In-House Photo Team. This involves overseeing all necessary systems for product operation, identifying new/more efficient systems to improve revenue and productivity, and ensuring brand compliance with all photo merchandise/products.
Requirements
- Clear understanding of automated camera systems, infrastructure, and implementation requirements.
- Intermediate to advanced knowledge in Adobe Photoshop, Lightroom, ROES, Windows, Android, iOS, Microsoft Excel, Word, and PowerPoint are required.
- Ability to monitor and analyze new technology and trends within all photo revenue areas to provide guests with innovative (first to market) services that embody the Royal Caribbean brand and guests
- Work with IT and software development team to develop and implement new initiatives
- Ability to transform both qualitative and quantitative data into actionable reports.
- Strong ability to interpret data and external reports to generate individual analysis
- Knowledge of current Photo industry best-practices
Responsibilities
- Manage and lead shoreside In-House Photo Team to successfully grow photo revenue operations and positive guest satisfaction results.
- Thorough understanding of shipboard photo operations and digital photo systems.
- Ensure brand compliance with all photo merchandise/products
- Key understanding of digital photo hardware systems and IT requirements, and a proven leader in technology advancements required.
- Incumbent will oversee all the necessary systems that are needed to make the product operational, while looking for new/more efficient systems that improve revenue and productivity.
- Position responsible for Photo Operations and is accountable for Net Revenue targets for twenty-six vessels.
- Position will also lead the development of the Photo Management team onboard each ship and representing them shoreside in resolving issues in a proactive and efficient manner.
Other
- Manage and lead shoreside In-House Photo Team to successfully grow photo revenue operations and positive guest satisfaction results.
- Position responsible for Photo Operations and is accountable for Net Revenue targets for twenty-six vessels.
- Must have detailed knowledge of all working areas of the onboard cruise ship culture, onboard photo operations including Photo Gallery operations, Photo Lab operations, environmental compliance, rules and regulations and also have a thorough understanding of how to implement procedures and be pro-active in quality control.
- Must ensure that all staff are adequately qualified, trained and certified for their own individual roles, including Photo Lab Technician, Assistant Photo Manager & Photo Manager.
- High school graduate (or equivalent) College degree in Business Management or related field is a plus.
