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Senior Manager - Technical Program Management

ServiceNow

$187,600 - $328,300
Aug 27, 2025
Santa Clara, CA, USA
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The UTG PMO is looking to drive successful outcomes across Engineering, Cybersecurity, Mergers & Acquisitions, Cloud Infrastructure, and Release Management by leading best practices and processes. They aim to harmonize people and resources to achieve strategic objectives and deliver business-critical outcomes, with a specific focus on integrating AI into cloud programs and enhancing customer experiences through AI-driven initiatives.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Proven experience integrating AI into cloud-based work processes, decision-making, and problem-solving (e.g., AI-powered observability, automated workflows, predictive analytics, or generative AI in cloud environments).
  • Hands-on familiarity with AI/ML technologies, cloud AI services (AWS, Azure, GCP), and MLOps practices to operationalize AI at scale.
  • Strong leadership skills with a track record of delivering and scaling AI and cloud programs.
  • Strong data analysis capabilities, leveraging AI insights to drive business outcomes and validate solutions.
  • 10+ years of management and program management experience, ideally in cloud, SaaS, or AI-first organizations.

Responsibilities

  • Lead and empower teams to meet business outcomes and personal growth objectives, with a focus on AI-driven initiatives.
  • Build a strong sense of team across distributed, cross-functional groups working on AI and cloud programs.
  • Drive large-scale, cross-functional AI and cloud transformation programs that require tight execution deadlines, while also implementing continuous improvements.
  • Be the voice of reason, methodically guiding teams through urgent, high-risk situations involving AI deployment and cloud operations.
  • Provide leadership and strategic intelligence to streamline current processes, while shaping a forward-looking vision for an AI-powered cloud ecosystem.
  • Optimize business requirements and translate them into AI-enabled tools, analytics, and automation frameworks.
  • Enhance the customer experience by embedding AI into cloud touchpoints, improving personalization, reliability, and scalability.

Other

  • Ability to thrive in a rapid-growth, fast-paced environment, acting with urgency and adaptability.
  • Excellent cross-functional collaboration and people leadership skills.
  • Customer-first mindset with experience improving AI-driven cloud customer experiences.
  • Proven ability to create meaningful employee and leadership experiences that drive job satisfaction.
  • Self-driven and entrepreneurial mindset.
  • Agile certification a plus.
  • Ability to travel up to 10%.