American Express is seeking a Senior Manager to drive training and program integration within the Enterprise Data Office (EDO) to address skills gaps, enhance data management strategies, and fuel business growth.
Requirements
- 4+ years of experience focused on learning and development and / or training strategy and planning.
- 2+ years in program management for cross-functional initiatives .
- Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.
- Experience managing critical and time-sensitive deliverables.
- Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
- Experience in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.
Responsibilities
- Support build and management of the data training strategy and plan for the Enterprise Data Office, designing a scalable and cohesive learning and development function that addresses skills gaps across Enterprise business and technology teams.
- Partner with business and technology leaders to ensure the right audiences are identified and enrolled in the data training program aligned to their roles and responsibilities and learning needs.
- Establish and own key training metrics and evaluation processes to measure effectiveness, track adoption, and ensure learners meet enterprise data standards and proficiency goals per regulatory requirements.
- Design and operationalize a long-term sustainment model for learning, enabling reinforcement, evolution, and preservation of foundational training while ensuring relevance for future audiences and enterprise priorities.
- Collaborate across EDO teams, Enterprise teams, and senior leadership to generate buy-in, align with broader organizational change management efforts, and integrate training efforts with enterprise initiatives, including communications, policy, and governance.
- Provide ongoing support to key data management forums (e.g., Enterprise Data Council), cascading key messages regarding the training program, ensuring accuracy of messages pertaining to training, and promoting the benefits of the EDO program and training as an enabler.
Other
- Bachelor’s degree.
- Experience at large US and / or global financial institutions.
- Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
