At American Express, Enterprise Data Management & Products (EDMP) aims to deliver data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Senior Manager, Digital Product Ops will lead the training and change management efforts for the ongoing Lumi program to onboard enterprise data and users to the Google cloud.
Requirements
- Experience with BI Tools and Tableau
- Experience with documentation updates within Gibhub
Responsibilities
- Develop and implement a comprehensive training roadmap tailored to program objectives, timeline, and scope
- Conduct needs assessment to identify training needs across affected teams, user groups, and business processes
- Partner with product and engineering teams, business units, and support teams to design, develop, and support the training program
- Simplify the user experience to identify required training based on user persona/needs
- Mentor training instructors and track delivery of instructor-led training across businesses
- Coordinate with “train the trainers” or change agents within impacted business units and create new change agents to accelerate training delivery and platform adoption
- Develop short and interactive learning videos for various product capabilities
Other
- 8+ years of experience in instructional design, enterprise transformation. Leading training and change management for large-scale technology programs
- Strong communication, facilitation, problem-solving, and stakeholder management skills.
- Experience in the Scaled Agile Framework, an Agile mindset, and an ability to embrace new opportunities, ambiguity, and change.
- Ability to thrive in a fast-paced environment with competing priorities.
- Ability to challenge the status-quo and drive innovation.
