Instacart is looking to transform the grocery industry by improving the in-store experience, driving innovation and growth for CPG advertisers, and becoming the default choice for retailers seeking end-to-end solutions. The Senior UX Research Manager will play a critical part in realizing this long-term vision.
Requirements
- 8+ years of research experience, including 5+ years managing and scaling research teams in enterprise or complex, multi-stakeholder environments.
- Proven ability to build, retain, and inspire high-performing teams
- Strong track record of influencing senior leaders—Directors, VPs, and C-suite executives—through clear communication, storytelling, and opinionated recommendations.
- Deep expertise across a wide range of qualitative and quantitative methods, with the ability to tailor approaches to enterprise-scale challenges.
- Experience leading research in B2B and B2B2C domains (e.g., Ads platforms, SaaS tools, retailer solutions) is highly desirable.
- Skilled at leading through change, thriving in ambiguous environments, and bringing clarity and focus to evolving priorities.
- Experience managing research operations at scale, including tooling, processes, and governance.
Responsibilities
- Lead and mentor a team of senior UX researchers, providing guidance, career development, and a supportive environment that fosters growth, psychological safety, and a culture of excellence.
- Shape and drive research strategy, balancing generative and evaluative work to uncover opportunities, evaluate solutions, and influence both near-term product direction and long-term company priorities.
- Elevate research quality and impact by establishing best practices, championing methodological rigor, and embedding insights into decision-making at all levels.
- Partner cross-functionally with product, design, engineering, business development, data science, and marketing leaders to ensure research directly informs strategy and execution.
- Manage resources and vendors effectively, including budgets, contracts, and external partners, to scale the reach and efficiency of the research function.
- Champion new methods, tools, and technologies, including AI-driven approaches to expand research capabilities and accelerate insight generation.
Other
- Instacart is a Flex First team
- Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, or a related field—or equivalent practical experience.
- Background in e-commerce, online marketplaces, grocery, or consumer technology.
- Experience applying service design methods to complex, omnichannel ecosystems (e.g., in-store and online journeys, B2B2C platforms).
