BetterHelp aims to deepen its understanding of both clients and therapists to scale a research practice that drives smarter, evidence-based decisions across Product, Design, Marketing, and Data, and to lay the foundation for an in-house research discipline that shapes strategy, informs design, and amplifies user impact.
Requirements
- Proficiency in both qualitative methods (e.g., interviews, usability, diary studies, concept testing) and quantitative techniques (e.g., survey design, data analysis, statistical analysis techniques such as regression, ANOVA, and T-tests, with experience using tools like R, STATA, SPSS, or equivalent).
- Proven ability to plan, execute, and communicate complex research that influences strategy.
- Experience building or scaling research operations, documentation, or repositories.
- Strong data fluency and experience collaborating with data science or experimentation teams to interpret A/B test results.
- Background in both product and marketing research, with experience integrating qualitative and behavioral data.
- Familiarity with ethical research standards, human-centered design, and regulatory considerations in healthcare contexts.
- Proven ability to introduce and scale research practices within organizations where research is an emerging discipline.
Responsibilities
- Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks.
- Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch.
- Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams.
- Create and maintain a centralized research repository to consolidate and organize insights across the company.
- Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies.
- Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods.
- Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks.
Other
- 5+ years of user research experience in consumer-facing digital products (preferably health tech, mental health, or wellness).
- Excellent communication, synthesis, and presentation skills with experience influencing cross-functional partners.
- Candidates in any time zone are welcome to apply.
- We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships.
- Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
