Shopmonkey's vision is to help every shop thrive by equipping them with the tools they need to run and grow their business, specifically by applying cutting-edge LLMs and co-pilot frameworks to meet real-world auto shop needs
Requirements
- Proven experience shipping models into production (not just proof-of-concepts)
- Proficiency in Python or TypeScript; strong SQL skills for working with large-scale data
- Experience with LLMs and NLP frameworks (e.g., TensorFlow, Hugging Face, LangChain)
- Cloud infrastructure experience, (e.g. GCP, AWS)
- Understanding of MLOps, including orchestration tools like Airflow or Dagster
- Conducted code reviews and have the ability to provide constructive feedback
- Experience with Snowflake or other large-scale data warehouse solutions
Responsibilities
- Build and ship production-ready AI agents that automate key workflows (e.g., appointment setting, inventory ordering)
- Design and implement workflows and scripts for agentic conversations based on real-world data
- Perform discovery with your Squad on key customer use cases and guide the development of use-case-driven agents
- Conduct end-to-end development including data gathering, hypothesis testing, prototyping, demoing, productionizing, and monitoring
- Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization
- Design evaluation agents to enhance the quality and coherence of autonomous conversations
- Work within a modern MLOps environment to ensure scalable and reliable deployment of models
Other
- Bachelor's degree in a STEM field, or equivalent practical experience
- 5+ years of industry experience in applied machine learning or AI engineering; advanced degrees (Master's or PhD) may offset years of experience
- Strong collaboration and communication skills—comfortable working with PMs, designers, engineers and other cross functional team members
- Ability to work in a hybrid role with in-office expectations 2-3 days/week at our Morgan Hill, CA office to collaborate and stay connected
- Must be able to provide constructive feedback and conduct code reviews
