The Anti-Money Laundering (AML) Operations Support team (AMLOS) needs to provide support and subject matter expertise for AML, customer due diligence, and sanctions screening processes and applications. This includes owning the RM Data Validation Program, ensuring data quality, completeness, and validation for financial crimes compliance models, and partnering with other teams to execute Key's AML Compliance Program. The Senior Operations Consultant will own and drive key operational workflows, ensure effective use of technology platforms, and resolve issues impacting business operations.
Requirements
- Strong background in AML technology (Oracle FCCM or Actimize ActOne preferred), operations, or risk management.
- Ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability.
- Strong understanding of documentation standards and needs related to procedures, testing plans and results, report writing, recommendations, etc.
- Advanced Microsoft Excel / PowerPoint
- Advanced SQL query writing/coding including complex joins
- Intermediate/advanced with SAS
- Analytical programming languages
Responsibilities
- Develop reporting and metrics to measure performance and effectiveness of operational processes.
- Ability to analyze, identify and recommend appropriate solutions to complex system problems. Analysis includes operational impact, root cause analysis, cross application impact, and arrival at solutions that can be translated and communicated clearly to end users and key stakeholders.
- Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
- Assist in developing reporting and metrics to measure the effectiveness of models, system performance, and AML Operations processes.
- Support solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for operational or technology issues; translate and communicate clearly to end users and key stakeholders.
- Interpret findings from data mining processes and communicate findings to senior leadership.
- Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to influence business decisions.
Other
- Degree in MIS, Business, or related field
- Minimum of 5-7 years of experience in in AML technology, operations, compliance, or audit roles (OR 7+ years of experience in progressively more responsible technology or risk management roles)
- Experience interfacing with stakeholders in lines-of-business, risk management, audit, and regulatory discussions.
- Solid written and verbal communication skills; organizes material for brevity, persuasiveness, and impact; Effectively communicates key points to respective stakeholders, with the right amount of detail; Proactively shares information beyond those at the table who may have a need to know; Comfortable in situations where conflict is present; Demonstrated presentation development and delivery skills; Ability to create presentations that include the right data/information and tell the right story
- Proven relationship building ability; Strong interpersonal skills; Can lead the conversation with business partners; Sought out to by business partners and team members; May coach and develop relationship building skills in others; Developing comfort with influencing and consulting typically with mid-level leaders
