The Senior Orchestration Engineer at Major League Soccer is responsible for the technical advancement of the ServiceNow platform and related ecosystem, evolving it from a foundational ITSM setup into a scalable orchestration engine.
Requirements
- Strong experience with REST/SOAP APIs, IntegrationHub, and ServiceNow scripting (JavaScript, Glide APIs).
- Proven ability to integrate ServiceNow with third-party tools such as Datadog, Jira, Asana, Okta, and SharePoint.
- Experience building Service Portals, complex catalog items, and custom UI components.
- Familiarity with ITOM, CMDB architecture, and infrastructure monitoring concepts.
- ServiceNow certifications (CSA, CIS-ITSM, CAD, CIS-ITOM) is strongly preferred.
- 6+ years of hands-on experience with ServiceNow, including deep involvement in ITSM, platform development, and integration.
- Solid grasp of ITIL practices, Agile methodologies, and automation strategy.
Responsibilities
- Serve as the lead architect and technical expert for evolving our ServiceNow platform, including upcoming ITOM capabilities.
- Design and implement integrations with platforms such as Datadog, Cypress, BrowserStack, Embrace, Asana, Jira, Okta, and ManageEngine App Manager/Endpoint Central.
- Build and extend ServiceNow UI, Service Portals, workflows, business rules, and custom applications using scalable and upgrade-safe practices.
- Drive cross-platform orchestration, automation, and event-driven workflows that reduce manual work and improve SLA performance.
- Collaborate with internal stakeholders to assess platform needs and translate business goals into functional and technical solutions.
- Set standards for performance, reliability, security, and platform customization.
- Act as the primary technical authority for ServiceNow initiatives, influencing roadmap and design without direct personnel management.
Other
- Bachelor’s Degree required
- 8+ years of experience required
- Excellent cross-functional collaboration and stakeholder engagement.
- Strong analytical and problem-solving abilities across platform architecture and workflow design.
- Ability to work effectively in a fast paced, team environment
