Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping (as required) discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- ServiceNow certifications in aligned workflow.
- Industry domain expertise in .
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
Responsibilities
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s larger accounts, providing architectural guidance, technical governance, and best practices.
- Help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
- Ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
- Guide ServiceNow, partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
- Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Other
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Management consulting experience.
- Ability to travel up to 80%.
- Creativity with comfort running programs independently within a 'startup paced' environment.
- Success driving complex issues through analysis and resolution.
