The company is looking to help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Maintain skills / certifications on TPSM, FSM, LSD, and SOM are preferable
Responsibilities
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Other
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a 'startup paced' environment
- Success driving complex issues through analysis and resolution
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
