JPMorganChase is looking to enhance and develop ServiceNow solutions based on modern cloud-based and SaaS technologies, and support the adoption of ServiceNow capabilities to transform the delivery of digital solutions.
Requirements
- Formal training or certification on software engineering concepts and 10+ years applied experience of expert-level ServiceNow architecture experience or completion of architecture coursework
- Certification across multiple modules of ServiceNow including IRM, ITSM, and CSM
- Expertise in one or more programming language(s)
- Advanced knowledge of software architecture, application development, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Practical cloud native experience
- Exposure to artificial intelligence, machine learning, and mobile technologies
Responsibilities
- Advises cross-functional teams on ServiceNow capabilities to achieve target state architecture and decisions on improvements to current technologies
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities; actively engages with teams and customers through discussion and visuals to convey ServiceNow fit-for-purpose solutions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Contributes to the development of technical methods and designs for ServiceNow and integrations in line with the latest product development methodologies, including NOW Assist
- Creates durable, reusable technical designs that improve velocity and quality of output across teams and functions
- Partners closely with leadership, clients, platform architecture and Architecture Review Board, Architecture Center of Excellence, and development teams to deliver scalable solutions
- Understand the business problems and opportunities that our product line and the ServiceNow platform can resolve; provide solutions that favor out-of-box functionality vs. customization
Other
- Serve as a ServiceNow go-to subject matter expert; can communicate key points to tech and non-tech of different levels
- Works collaboratively with Product and Platform Leads to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
- Champions the firm’s culture of diversity, opportunity, inclusion, and respect
- Experience leading a product as a Product Owner or Product Manager
- Ability to present and effectively communicate to Senior Leaders and Executives
