Accelerate platform adoption and improve customer outcomes by establishing a technical foundation in the ServiceNow Platform and designing solutions that improve outcomes.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.
Responsibilities
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Work with the extended account team to form global roll out plans, extending platform expansion .
Other
- You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Support the sales effort by scoping and estimating the engagement and change orders.
