The Banking team is focused on delivering resilient and agile money movement services that enable easy to use and reliable digital payment experiences.
Requirements
- A background in process design, operations management, audit and controls
- Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews
- Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner
- Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
- Financial Services experience ideally in Payments
Responsibilities
- Drive end to end operations and controls management of Banking Payments products and services
- Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations
- Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue
- Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.)
- Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement.
- Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement.
Other
- As the Senior Product Associate within the Banking team, you must be a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction.
- You must have senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.
- You must have experience with both controls and regulatory processes.
- 5+ years product leadership experience
- Strong influencing and partnership / collaboration skills to drive cross-functional team
