JPMC is looking to solve the problem of optimizing product development and customer experience in the Claims and Disputes domain by leveraging user research, analyzing metrics, and collaborating across cross-functional teams.
Requirements
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Demonstrated expertise with AI solutions with a proven track record of integrating these technologies to drive innovation and customer value.
Responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Lead planning and execution of Predictive/Generative/Agentic AI features, ensuring alignment with strategic product goals and enhancing the overall product experience through innovative AI-driven solutions.
Other
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Collaborate closely with cross-functional teams
- Develop a deep, end-to-end understanding of the business
- Find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
