The Consumer & Community Bank’s Digital Products Organization is looking to create engaging and sophisticated AI powered experiences that provide convenient, frictionless consumer financial services across mobile apps, chase.com, and various platforms and channels.
Requirements
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Strong problem-solving skills
- Ability to collaborate with cross-functional teams to deliver features
- Experience with Natural Language Platforms and Conversational AI
- Knowledge of software development life cycle and agile methodologies
- Familiarity with product management tools and technologies
Responsibilities
- Assist in setting up the Conversational Optimization discipline within the Conversational AI team in CCB Digital.
- Collaborate with technology and analytics teams to deliver conversational journeys and enhance customer experience.
- Support the execution of assigned initiatives in the roadmap, focusing on platform capabilities.
- Work with product owners to assist in sprint planning and prioritization of scrum teams to align with roadmap priorities.
- Help manage requirements delivery from start to finish, including monitoring in-production performance.
- Effectively manage time and workload to support a healthy backlog of requirements.
- Demonstrate ownership of requirements through knowledge expertise and synchronization with the broader product team.
Other
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Excellent written and verbal communication skill
- Demonstrated excellent personal effectiveness strategies (organization, time management, and follow-up skills)
- Results-oriented and committed to operational excellence
- Self-sufficient with the ability to ask questions and request help when needed
