The Ford Customer Service Division Tech team is looking for a Senior Product Designer to create and transform digital experiences for both internal and external audiences, balancing business needs while keeping users and their goals in mind.
Requirements
- 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others.
- Strong knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and/or UX.
- Demonstrable expertise in UX design in all phases across a variety of projects.
- Experience delivering projects from definition thru execution and refinement.
- Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers.
- Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
- High-level knowledge of design tools such as: Sketch, InVision, Figma, and/or other design and prototyping software.
Responsibilities
- Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
- Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products.
- Mentor designers to support their growth as UX practitioners. Contribute to the inclusive culture of the larger Digital team.
- Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
- Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units.
- Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
- Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
Other
- The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders.
- You’ll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members.
- Balancing the business needs while always keeping our users and their goals in mind will be paramount.
- You will be responsible for guiding the user experience across website strategy inclusive of web-based software.
- You’ll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers.
