Medallion aims to solve the administrative bottlenecks in healthcare operations by automating processes like licensing, credentialing, payer enrollment, and compliance monitoring, thereby improving provider satisfaction and accelerating revenue generation.
Requirements
- 5 to 7 years of product design experience or more, ideally in B2B SaaS.
- A portfolio with workflow simplification, system or pattern work, and shipped outcomes from MVP to V2,
- Prototyping in Figma or other tools and comfort shaping problem and solution with data and user or ops input.
- Healthcare operations, automation, or workflow products are a plus.
- Direct communication that aligns PM, Engineering, Operations, and Engagement Managers quickly and keeps decisions moving.
Responsibilities
- Shaping features that leverage automation and AI—such as routing, data extraction, classification, summarization, and decision support.
- Lead discovery to uncover root causes, using interviews, experience mapping, and other methods with both internal and external users.
- Ship an MVP with a clear path to V2, defining what belongs in scope for V1, what should wait for V2, and what falls outside entirely to ensure your work moves seamlessly from concept to execution.
- Contribute reusable patterns to the design system.
- Take an end-to-end view across your product vertical as well as the surrounding processes, communications, and policies.
- Partner with Operations and Engagement Managers to ensure that off-platform processes are launched successfully and continue to stick.
- Learn how the system works, including automation and AI features, and create patterns that can be reused across product areas.
Other
- Set outcomes, define scope (define what’s in, out, or V2), and drive the research plan to inform decisions.
- Work as one team to align on goals, sequence work, and keep decisions moving.
- Raise the bar on IA, interaction flows, and visual polish across journeys.
- Tell a simple story with crisp artifacts; share broadly and respond quickly.
- Use a consistent, efficient approach that scales your work and helps the team.