At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone. We’re looking for a Senior Product Designer to join our Employee Services team and help shape intuitive, scalable experiences that empower employees and streamline how work gets done.
Requirements
- 5+ years of experience in product design with a strong portfolio showing growth-focused work
- Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
- Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
- Strong expertise in interaction design, information architecture, and systems thinking.
- Proficiency in Figma, prototyping tools, and usability testing methods.
- Ability to navigate complexity and create scalable, user-friendly solutions.
Responsibilities
- Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
- Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
- Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
- Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.
Other
- Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week.
- The specific in-office schedule is to be determined by the hiring manager.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
