Hims & Hers is seeking to improve the day-to-day experience of healthcare providers through thoughtful, scalable design, focusing on Care & Fulfillment, EMR design, provider workflows, and communication systems.
Requirements
- 5+ years in UX or Product Design, ideally within healthcare, telehealth, or similarly complex, data-driven systems.
- Deep understanding of provider workflows—you know how clinicians use EMRs, communicate with patients and navigate clinical documentation.
- Systems thinker—able to connect multiple tools and user types across the care ecosystem into cohesive experiences.
- Strong UX craft—capable of turning complex, compliance-heavy workflows into intuitive, elegant interactions.
- Developed visual design sensibility with an eye for detail and inclination for coherence
- Technical fluency—comfortable working with engineers on data flows, integrations and usability tradeoffs.
- Proficiency in Figma and related prototyping tools with exceptional attention to detail.
Responsibilities
- Reimagine the Provider Experience: Design interfaces and workflows that make it easier for clinicians to deliver care, from intake and diagnosis to treatment, fulfillment and follow-up.
- Evolve EMR Design: Lead initiatives to modernize our internal EMR systems, simplifying documentation and decision-making while maintaining clinical integrity and compliance.
- Connect CX and Clinical Workflows: Partner with operations and CX teams to align provider tools with patient-facing touchpoints, creating transparency and consistency across the care journey.
- Architect Scalable Design Systems: Define information architecture, interaction patterns and design frameworks that extend across EMR, pharmacy and fulfillment environments.
- Collaborate Deeply: Work closely with engineers, clinicians and product managers to translate complex requirements into clear, user-centered designs.
- Champion End-to-End Experience Design: Ensure that provider workflows integrate seamlessly with patient-facing systems, creating a cohesive and connected ecosystem of care.
- Prototype, Test and Iterate: Validate solutions through feedback, research and usability testing, continuously refining to improve usability and clinical efficiency.
Other
- Bias to Action — You’re a proactive, solution-oriented “strategic doer” comfortable defining and realizing new opportunities as well as refining existing solutions with and without input from others.
- Excellent communicator and collaborator—adept at balancing clinical, technical and business perspectives.
- Collaborative and humble — Eager to grow and improve, open to feedback, able to work well with other designers and non-designers across levels.
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
