Otter aims to solve the challenges faced by restaurateurs in the digital food delivery space by providing them with the necessary tools to succeed. The company uses AI and thoughtful design to help restaurants grow, increase sales, reduce order issues, and decrease delivery headaches, ultimately simplifying complex workflows and improving operational efficiency.
Requirements
- Strong full-stack design skills, from UX flows and systems thinking to visual polish
- Proven experience building and shipping products in close collaboration with cross-functional teams
Responsibilities
- Design end-to-end experiences across Otter — the digital backbone of modern restaurants.
- Own how restaurateurs run, manage, and grow their business using Otter's tools, shaping a platform that drives both revenue and operational efficiency.
- Collaborate closely with PMs, engineers, and ops to launch features that simplify complex workflows like item setup, pricing, availability, and modifiers—always with scalability and usability in mind.
- Lead design critiques and cross-functional reviews to refine ideas quickly, iterate on solutions, and ensure we're solving the right problems with the right level of craft.
- Contribute to our design system, evolving shared patterns that power consistent experiences across everything from single-menu edits to multi-brand management.
- Champion user-centered design, advocating for restaurant operators, delivery staff, and internal teams—while balancing real-world business trade-offs and technical constraints.
Other
- 7+ years of product or UX design experience
- A strategic mindset — you understand market dynamics and can help define where the product should go
- Excellent communication and prioritization skills
- A collaborative approach and the ability to make smart decisions using user insights and business context
- Genuine curiosity and passion for the food industry — and a desire to reimagine how restaurants work
- This role is based in our Seattle office.
- All of our office-based teams work onsite, five days a week.
