The Citrix Cloud Platform team needs to identify telemetry needs, instrument products to collect data, and provide data-driven insights to influence business decisions and improve product offerings.
Requirements
- Must have an understanding of data ingestion, transformation, and modeling.
- Knowing how to design and manage a robust data pipeline to ensure data quality, reliability, and security.
- Understand how to instrument products to collect meaningful telemetry data on user behavior and system performance.
- The ability to pull and analyze data yourself is crucial.
- Proficient in SQL to query databases and comfortable with data visualization tools like Power BI, or Looker.
- Must understand statistical concepts like correlation vs. causation, statistical significance, and how to design and interpret A/B tests.
- You should be able to "speak the language" of engineers. This includes understanding technical concepts like APIs, event-driven architectures, and cloud platforms.
Responsibilities
- Collaborating with product managers, and leadership to identify the most important telemetry data points to track based on business goals and product strategy.
- Translating business questions into measurable telemetry metrics.
- Working with telemetry teams to extract relevant data from the databases.
- Cleaning, transforming, and aggregating telemetry data to make it suitable for analysis and reporting.
- Creating visualizations (charts, graphs, tables) that effectively communicate insights from the telemetry data.
- Creating ad-hoc reports in Excel and other tools to extract data from databases like SQL.
- Identifying trends, patterns, and anomalies in user behavior and product performance.
Other
- Education - Engineering degree, MBA or Master's Degree in a relevant field, such as computer science, engineering, or business administration.
- Experience in an enterprise software environment: Experience working in a fast-paced, dynamic environment.
- 5+ years of experience in product management or related field.
- Ability to present to senior leadership and influence business outcomes.
- We value passion for technology and the courage to take risks.
