At Microsoft, we're advancing AI with agents that serve as collaborative, context-aware partners and seeking a user-focused Senior Product Manager, Agent Experiences to help shape these initiatives
Requirements
- 2+ years experience working with data or AI-powered products to deliver user value
- Proven ability to analyze customer feedback (e.g., DSATs), leverage data to uncover key trends through Copilot Insights Engine or Power BI, identify gaps and translate it into actionable product improvements
- 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
- 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
- 4+ years experience disrupting a market for a product, feature, or experience
Responsibilities
- User-centric focus: they advocate a user-centric approach, emphasizing the needs and behaviors of M365 extensibility spanning across declarative copilot, custom actions, Custom Engine Copilot and any new features we launch under the Agents umbrella
- Capture requirements: explore the customer problem space and determine key requirements as discovered through various customer forums and product planning cycles
- Feature and backlog prioritization: the PM will be responsible for working with multiple feature teams to groom the backlog and help prioritize work for feature teams
- Conduct market analysis to identify industry trends and uncover opportunities for user experience
- Leverage experience in EVALS to drive performance metrics and optimization strategies
- Analyze customer DSATs and user insights to drive product improvements
Other
- Bachelor's Degree AND 5+ years experience in product/service/program management or software development
- Demonstrated ability to drive cross-functional initiatives and collaborate with design, engineering, and other stakeholders
- Travel 0-25%
- Work site: 3 days/week in-office
- Industry leading healthcare, Educational resources, Discounts on products and services, Savings and investments, Maternity and paternity leave, Generous time away, Giving programs, Opportunities to network and connect
