Jerry.ai is looking to increase the number of customer requests handled by AI agents from 70% to over 90%, while increasing customer satisfaction and conversion with AI interactions, by scaling up the messaging infrastructure underlying these communications across SMS, in-app chat, email, and voice.
Requirements
- 5+ years of experience in management consulting, technical product management, data analytics, or operations at a fast paced startup.
- Technologist and a systems thinker, comfortable in technical conversations and can translate complex ideas into simple terms.
- Data-driven and comfortable diving into data to answer your own questions.
- Passionate about AI, with experience using it to automate day to day tasks and a desire to be at the vanguard of leveraging it at scale to deliver outstanding, personalized customer communications.
Responsibilities
- Partner closely with our Product, Engineering, and Data Science teams to create lovable AI interactions that increase automation and customer satisfaction.
- Analyze data to identify and prioritize improvements to our core messaging systems.
- Identify bottlenecks to solving high-impact issues to shape both our prompt engineering best practices and our technical roadmap.
- Stay on top of AI trends, best practices, and tech to make strategic decisions.
Other
- 5+ years of experience in a related field.
- Ability to own metrics and constantly seek improvement.
- Optimistic mindset, with a focus on finding solutions rather than obstacles.
- Strong communication and collaboration skills, with the ability to work closely with cross-functional teams.
- Bachelor's degree or higher in a related field (not explicitly stated but implied)
